Data Deletion Instructions

You can request deletion of your data by emailing our team. We process requests within 30 days.

How to submit your request

• Describe which data you want deleted, with any helpful detail (e.g. call recordings, transcripts, notes).
• Include the email address associated with your account, so we can match the request to it.
• Add your name and contact details (optional).
• Send the request to info@horizonzeta.com.

What gets deleted

• Your account and contact data, business configuration, and assistant settings.
• Call recordings, transcripts, conversation summaries, and message history.
• Messages and profile data received from Facebook/Instagram, if you connected those channels.
• Records we are legally required to keep (e.g. invoicing records) are retained for the statutory period, then deleted.

Create email request

Fill in the details below; your email client opens with a pre-filled template.