AI call center for resort hotels

A 24/7 AI front desk built for your resort.

Never miss a booking call again. In your guest's language, through peak season, at 3 in the morning.

Request a demo How it works
Live call · now
Live call · now
00:02

GuestGood evening — do you have a sea-view room for July 12th?

AI

Season · Revenue · Guest

Resorts lose money at three silent points.

Unanswered hotel calls
Industry benchmarks report up to 40% of front-desk calls going unanswered — before callbacks, voicemail, or lost booking intent.
Peak-season call volume
Hotel voice-channel data shows 16.1 inbound calls per room in July vs 8.9 in February (~1.8×). Summer lead conversion also drops to 44–46% (vs 49–53% in winter/spring).
International guest demand
In comparable Mediterranean seasonal hotels, foreign guests account for up to 80% of stays. Antalya's core markets are Russia, Germany, and the UK — multilingual phones matter.
The product

Talks like a concierge. Reports like a manager.

HorizonCall plugs into your existing switchboard and starts handling calls from the first ring. Every conversation logged, every booking in your PMS.

demo.horizoncall.com.tr / dashboard

Tonight, last 4 hours

Live
42 +12
Answered
28 +9
Booked
24
Languages
23:48M. SchmidtDEBooked2:14
23:42Anna P.RUBooked3:08
23:35Burak Ö.TRTransferred1:42
23:21J. WilsonENBooked2:50
nowF. HendersonENLive0:38
  • Takes reservations, holds rooms
  • Fluent in 24 languages — TR, EN, DE, RU, AR, FR, IT, ES, PT, JA, KO, HI, TH, VI and more
  • Custom integration option for your PMS
  • Hands complex calls to front desk
  • Full transcripts + sentiment
  • GDPR & KVKK compliant
Request a demo
Setup

Live in three steps.

STEP / 01

Plug in your number

Forward your existing switchboard line in 15 minutes. No hardware changes.

STEP / 02

Brief us on your resort

Room types, rates, restaurant hours, spa rules — we build the knowledge base with your team.

STEP / 03

Let it answer

Live within 48 hours of you sharing the info. Supervised on day one, fully autonomous from day two.

Features

For every corner of resort operations.

Multilingual voice

Fluent in 24 languages — Turkish, English, German, Russian, Arabic, French, Italian, Spanish, Japanese, Hindi and more. Detects the guest's language in the first sentence and stays there.

PMS integration

Custom integration option for your PMS. Availability and rates live.

Warm handoff

Hands complex requests to front desk in seconds, with full context.

Call transcripts

Every conversation transcribed, tagged with key topics.

Custom personality

Tone of voice, salutations, brand phrases — speaks like you.

KVKK & GDPR ready

EU data centre by default, optional Turkey residency.

Frequently asked

What your ops team will ask first.

Yes. HorizonCall speaks at natural cadence with pauses and intonation appropriate to the guest's language. As required by law, the assistant identifies itself as an AI at the start of every call — phrased so it does not break the conversational flow or hurt booking conversion.
It will. We connect over SIP, PSTN or VoIP. You don't need to port your number — we go live with call forwarding in 15 minutes.
Fluent in 24 languages: Turkish (tr-TR), English (en-US and en-IN), German (de-DE), Russian (ru-RU), Arabic (ar-EG), French (fr-FR), Italian (it-IT), Spanish (es-US), Portuguese (pt-BR), Japanese (ja-JP), Korean (ko-KR), Hindi (hi-IN), Marathi (mr-IN), Tamil (ta-IN), Telugu (te-IN), Bengali (bn-BD), Thai (th-TH), Vietnamese (vi-VN), Indonesian (id-ID), Dutch (nl-NL), Polish (pl-PL), Romanian (ro-RO) and Ukrainian (uk-UA). Guest language detected in the first sentence.
48 hours from the moment you share the required info (room types, rates, rules, brand tone). Day one for knowledge base + tone-of-voice, day two for testing and go-live.
Flat monthly fee based on resort size, no per-call charges. Request a demo for a tailored quote.
Demo

Let's plan a demo tailored to your resort.

We respond within 24 hours. Demo available in Turkish or English.

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Response within 24 hours

Monday – Friday, business hours

Turkish-speaking support

Our onboarding team is in Istanbul and Antalya

Live in 48 hours

Production launch within 48 hours of receiving your info

Investor or press?
info@horizonzeta.com