Every new HorizonCall capability and improvement, dated as it went live. Only features running in production are listed.
When every line is busy the call rings your staff; if nobody picks up, the caller’s number and request are recorded. A booking enquiry at peak hour no longer disappears into a busy tone — someone on the team can call back.
The calendar and booking screens now load period by period. For properties carrying thousands of records mid-season, the screens open noticeably faster.
The AI assistant now answers Facebook Messenger conversations. A question from social media reaches the same assistant, and the same knowledge base, as a phone enquiry.
You can sign in through a one-time link sent to your email. It removes the need for a shared password passed around at shift change.
Pending requests appear on one screen, labelled with the guest’s name. Who picked up which request is visible from the list.
The assistant reads live rates and availability from your own rate system and quotes them to the guest. Someone calling to ask a price gets an answer instead of waiting for a callback.
Businesses can supply their own AI provider key and manage usage directly. Usage and cost stay visible in an account you control.
Social messages land in the same inbox as calls and WhatsApp. The front desk no longer has to watch the social accounts separately.
Pick your provider, let the server settings fill themselves in, send a test with one click. Setup no longer waits on technical help.
You can see every channel and service you can connect on one page, and connect them yourself. What is already connected is visible at a glance.
Images and documents guests send open directly in the inbox. No switching to another channel for a receipt, an ID, or a photo of a room.
Requests enter a queue that an autonomous agent works through on its own. The team only handles the ones that need a person.
Answer ten questions and get a greeting script written for your business. The text stays editable, so you refine it rather than start from a blank page.
Appointments live in a calendar view and are booked against free slots. It reduces the risk of double-booking.
An assistant mode focused on selling reservations, set up in a single flow. Sales lines no longer need a separate configuration.
Calls, WhatsApp and email come together in one inbox. Messages from the same guest across channels merge into a single conversation history.
It handles written enquiries, produces a quote, and remembers the conversation. A guest who writes again the next day picks up where they left off.
The period report on the analytics screen can be downloaded as a PDF. No more screenshots for a management meeting or the owner.
Work that comes out of a call is tracked as a task, and booking intent as its own list. A request that needs following up does not vanish when the call ends.
The topic, status and booking details of each call sit on one screen. The front desk can see what was discussed without listening to the recording.
Recording length and actual talk time are shown separately, and stay details are attached to the call. Duration reports reflect the conversation rather than the recording.
Each call is automatically tagged with the language it was held in and how it went. Which markets your demand comes from becomes visible.
You enter the property’s details in your own words and the assistant answers from them. When room types, facilities or policies change, you update the text yourself.
A written transcript of every call is kept in the dashboard. In a dispute, or at handover, the whole conversation can be revisited.
Call volume and outcomes live on the analytics screen, and guest history on guest records. When someone calls back, their history is there from the first second.
A step-by-step tour runs the first time you open the dashboard. New staff can find their way around without waiting for training.
We respond within 24 hours. Demo available in Turkish or English.
Monday – Friday, business hours
Our onboarding team is in Ankara, Istanbul, and Antalya
Production launch within 48 hours of receiving your info